Before you file a complaint
Try to resolve your issue with a Sales Manager, General Manager or Dealer Principal
The complaint process
- The VSA receives a completed complaint form and supporting documents
- Your complaint will be sent to the dealer for their response
- Your complaint and the dealer’s response will be researched and reviewed
- You will be advised of the steps that you may take and what action the VSA will take
- You may be referred to another agency if vehicle sales laws do not apply to your complaint
- You may be told there are other remedies available to you
Note: Filling out a complaint form does not guarantee the VSA will conduct an investigation
Important Conditions
- The VSA has authority over vehicles sold by licensed dealers for personal use
- Private sales and business-to-business transactions are not covered
- The VSA cannot act as your lawyer or provide legal advice
- If your issue involves a motor dealer that is no longer in business, consider filing a claim for compensation from the Motor Dealer Customer Compensation Fund
Click here for the VSA Consumer Complaint Form 
Click here for the VSA Consumer Complaint Checklist
TERMS OF SERVICE
Your private information
The information that you provide is collected in accordance with the VSA Privacy Policy. It is needed for your complaint to be evaluated, to conduct an investigation and take administrative action. This information may be shared with the dealership.
Your responsibilities
By sending a complaint to the VSA you are authorizing the release of this information for investigative and statistical purposes. You are also acknowledging that the information is true and accurate to the best of your knowledge.
To resolve your complaint you may be required to provide more information, provide sworn testimony or attend a hearing.
If you use the VSA Consumer Complaint Form you accept and agree to be bound by these terms of service. If you do not accept the terms of service, please do not file a complaint.
The review of your complaint will be delayed if you do not provide a complete complaint with names, dates, activities and supporting documents.
