Compliance Decisions 2012/2013
| Decision Date | Decision Subject |
| 04/04/2013 | Salesperson Licence - David MacRae |
| 03/05/2013 | Misrepresentation - Harris v Windmill |
| 02/18/2013 | Salesperson Licence - Arthur Curtis Patey |
| 02/18/2013 | Sale of Unsafe Vehicle - Jennifer Naples v River City Auto Sales et al |
| 01/11/2013 | Registration of Motor Dealer – Chilliwack Auto Pawn Ltd. |
| 12/28/2012 | Registration of Motor Dealer - Royal Auto Sale Ltd. |
| 10/17/2012 | Salesperson Licence Suspension - Registrar v Anderson |
| 01/08/2012 | Salesperson Licence Reinstatement - Registrar v Zolnasr |
| 26/04/2012 | Deceptive Practice - Crowston v Platinum Auto et al |
A hearing before the Registrar is generally called when any or all of the following occurs:
1) A consumer and a dealer cannot resolve their dispute with the assistance of VSA staff or by using alternative dispute resolution.
2) A licensee asks the Registrar to review and remove any conditions or restrictions placed on their licence.
3) Any alleged non-compliance or conduct is of such a concern to the public interest that a licensee may face the suspension or cancellation of their licence.
4) A person applying for a licence or renewal of their licence needs to be reviewed by the Registrar. In a hearing, the Registrar is acting as a one person administrative tribunal and he makes what are called quasi-judicial decisions. The hearing is very similar to a court proceeding. Like a court, the Registrar receives and weighs evidence to determine if there was non-compliance with the law. The Registrar may be able to order a remedy to address a consumer’s loss resulting from the non-compliance.
After conducting a hearing and determining that a salesperson or motor dealer has breached portions of the Business Practices and Consumer Protection Act or failed to comply with an undertaking or compliance order, the Registrar may:
- Assess an administrative penalty of up to $50,000 on a corporation or $5,000 on an individual
- Require the motor dealer or salesperson to pay a consumer damages or unwind a transaction (if legally applicable)
- Require the motor dealer or salesperson to abide by the law or take other steps
- Order the motor dealer or salesperson to pay the Authority’s investigation and hearing costs.
At a hearing under the Motor Dealer Act, the Registrar may cancel or suspend the registration or licence of a motor dealer or salesperson for a period of time.
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If you have questions about a decision involving a consumer transaction, contact Consumer Services call 604-575-7255 or toll free at 1-877-294-9889 or emai This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- If you have questions about a decision involving licensing, call 604-575-7253 or toll free at 1-866-400-3529 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
