Vehicle Sales Authority of BC

The Motor Dealer Customer Compensation Fund provides compensation primarily to consumers who lost money because a motor dealer went out of business or has failed to meet certain legal obligations.  The money in the Fund comes from annual dealer contributions.  Only some types of losses are covered by the Fund.  Since its inception in 1995, the Fund Board has adjudicated over 1,100 claims, of which 57% were approved for compensation.  Over $3.2 million has been paid to consumers over the last 23 years.

Click here for an overview of Compensation Fund Claim Decisions by fiscal year.
 

Decision Date	Type of Allegation	Motor Dealer	Claim Outcome
December 9, 2022	Non-disclosure of damage	Haley Dodge Chrysler Jeep Ram	Denied (Decision PDF)
December 9, 2022	Consignment	Motormax Used Cars Ltd.	Denied (Decision PDF)
December 9, 2022	Extended Warranty	Comox Valley Nissan Ltd.	Denied (Decision PDF)
December 9, 2022	Misrepresentation	Walker Auto Sales Ltd.	Denied (Decision PDF)
January 7, 2022	Failure by the motor dealer to apply deposit and down payment towards the price for the vehicle	Kamloops Chrysler Dodge Jeep Ram Ltd.	Paid (Decision PDF)
March 4, 2022	Failure to remit extended warranty premium to insure	Kamloops Chrysler Dodge Jeep Ram Ltd.	Denied (Decision PDF)
July 6, 2020	Misrepresentation of vehicle history	Tricity Mitsubishi	Denied (Decision PDF)
August 7, 2019	Misrepresentation of consignment	Pinnacle Car Sales and Leasing Ltd.	Denied (Decision PDF)
June 24, 2019	Failure to remit life insurance premium	All Roads R.V. Ltd.	Denied (Decision PDF)
April 3, 2019	Lien	Affinity Auto	Paid (Decision PDF)
February 6, 2019	Misrepresentation	Applewood Nissan	Denied Reconsideration requested, denied (Decision PDF)
February 6, 2019	Misrepresentation	King George Nissan	Denied Reconsideration requested, denied (Decision PDF)
February 6, 2019	Misrepresentation	Lucky 8 Auto	Denied Reconsideration requested, denied (Decision PDF)
February 6, 2019	Misrepresentation	Pioneer Chrysler Jeep	Denied Reconsideration requested, denied (Decision PDF)
February 6, 2019	Loss of vehicle or it's value	D.J. Auto Markets Inc.	Paid (Decision PDF)
June 8, 2018	Loss of the vehicle or its value	Everyday Motor Centre	Paid (Decision PDF)
June 8, 2018	Misrepresentation	Best Import Auto Ltd.	Denied (Decision PDF)
February 14, 2018	Misrepresentation	GN Motors Sales "N" Rentals Limited	Denied (Decision PDF)
February 14, 2018	Misrepresentation	Everyday Motor Centre	Denied (Decision PDF)
December 1, 2017	Loss of the vehicle or its value	GN Motors Sales "N" Rentals Limited	Paid (Decision PDF)
December 1, 2017	Misrepresentation	A & A Auto Sale Limited	Paid (Decision PDF)
August 9, 2017	Extended warranty	Orca Bay Suzuki	Denied (Decision PDF)
August 9, 2017	Misrepresentation	Everyday Motor Centre	Denied (Decision PDF)
June 2, 2017	Extended warranty	Tricity Mitsubishi	Denied (Decision PDF)
June 2, 2017	Loss of the vehicle or its value	GN Motors Sales "N" Rentals Limited	Paid (Decision PDF)
June 2, 2017	Loss of the vehicle or its value	All The Details	Denied (Decision PDF)
June 2, 2017	Extended warranty	Tricity Mitsubishi	Denied (Decision PDF)
June 2, 2017	Loss of the vehicle or its value	GN Motors Sales "N" Rentals Limited	Paid (Decision PDF)
June 2, 2017	Loss of the vehicle or its value	All The Details	Denied (Decision PDF)
April 12, 2017	Misrepresentation of vehicle	Pinnacle Car Sales and Leasing Ltd.	Denied (Decision PDF)
April 12, 2017	Misrepresentation of vehicle	Denali Auto Group Ltd.	Denied (Decision PDF)
February 15, 2017	Extended warranty	Flag Mitsubishi	Denied (Decision PDF)
December 2, 2016	Non-disclosure of damage	Don Folk Chevrolet	Denied (Decision PDF)
December 2, 2016	Misrepresentation of rebuilt status	Canem Auto Gallery	Denied (Decision PDF)
June 24, 2016	Misrepresentation	Orca Bay Suzuki	Denied October 7, 2015 Reconsideration: Paid (Decision PDF)
June 24, 2016	Manufacturer's Defect	Maple Ridge Hyundai	Denied (Decision PDF)
April 27, 2016	Extended Warranty	Up North Motors	Denied (Decision PDF)
April 27, 2016	Extended Warranty	Up North Motors	Denied (Decision PDF)
February 5, 2016	Lien	Frontline Motorsports Inc.	Paid (Decision PDF)
February 5, 2016	Non-disclosure of damage	Passmore Holdings Ltd.	Denied (Decision PDF)
February 5, 2016	Extended Warranty	Up North Motors	Paid (Decision PDF)
December 4, 2015	Loss of the vehicle or its value	Trinity Auto Center	Denied (Decision PDF)
December 4, 2015	Non-disclosure of damage	Carter Chevrolet Cadillac Buick GMC Northshore Ltd.	Denied (Decision PDF)
December 4, 2015	Deposit	Four Star Auto Lease Ltd.	Paid (Decision PDF)
October 7, 2015	Extended Warranty	Orca Bay Suzuki	Paid (Decision PDF)
October 7, 2015	Extended Warranty	Orca Bay Suzuki	Paid (Decision PDF)
October 21, 2020	Deposit	We do Salvage	Paid (Decision PDF)
October 21, 2020	Misrepresentation of vehicle history	Affordable Auto Sales and Services Inc.	Denied (Decision PDF)
December 9, 2020	Lien	Affinity Auto	Paid (Decision PDF)
April 14, 2021	Loss of the vehicle or its value	E.J. Klassen Motorcade Ltd.	Paid (Decision PDF)
November 16, 2021	Misrepresentation of Vehicle Condition	Lenux Auto Sales and Services Ltd.	Denied (Decision PDF)
November 16, 2021	Failure to remit extended warranty premium to insurer	Kamloops Chrysler Dodge Jeep Ram Ltd.	Paid (Decision PDF)
August 10, 2022	Misrepresentation of Insurance Product	E.J. Klassen Motorcade Ltd.	Paid (Decision PDF)
August 10, 2022	Misrepresentation of Lien	Prime Auto Sales Langley Ltd.	Paid (Decision PDF)
August 10, 2022	Failure to remit extended warranty premium to insurer	E.J. Klassen Motorcade Ltd.	Paid (Decision PDF)