VSA Industry Bulletin

January 21, 2021

Compliance Activities October 1 - December 31, 2020

This quarter included two Decisions of the Registrar and three Compliance Undertakings.  These undertakings involved deceptive or unconscionable acts or practices, and the Code of Conduct.  All formal compliance activities are posted on the VSA website within seven days of the decision date.  Previous compliance activity reports are also available on the VSA website and may be a useful tool for dealers to evaluate their current business practices. 

Decisions of the Registrar on Business Practices & Licensing matters

Decision Date Respondent Issue Outcome
December 22, 2020 Brian D. Rowe Code of Conduct, Deceptive acts or practices, Licensing Licence cancelled
October 16, 2020 Joshua Lea Tibbo Unconscionable acts; Code of Conduct Conditions on licence; administrative penalty


Decision Date Respondent Issue Outcome
December 9, 2020 Fraser City Motors Ltd. dba Langley Chrysler Deceptive and unconscionable acts or practices Administrative penalty; investigative costs
December 8, 2020 Coupa Auto Sales Ltd. Deceptive acts or practices Administrative penalty; investigative costs
October 13, 2020 C.A.R. Holdings dba Forward Auto Gallery Code of Conduct Administrative penalty; investigative costs

COVID-19 VSA Office Reminders

A reminder that the VSA office is closed to visitors.

We encourage you to reach out to us online or by phone, as many of our services are available online.  If you have any questions or concerns, call us at 604-574-5050.

You can also contact us the following ways: Contact VSA Licensing at licensing@mvsabc.com or 604-575-7253 
or VSA Training at training@mvsabc.com or 604-575-7254