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This quarter included two Decisions of the Registrar and three Compliance Undertakings. These undertakings involved deceptive or unconscionable acts or practices, and the Code of Conduct. All formal compliance activities are posted on the VSA website within seven days of the decision date. Previous compliance activity reports are also available on the VSA website and may be a useful tool for dealers to evaluate their current business practices.
| Decision Date | Respondent | Issue | Outcome |
| December 22, 2020 | Brian D. Rowe | Code of Conduct, Deceptive acts or practices, Licensing | Licence cancelled |
| October 16, 2020 | Joshua Lea Tibbo | Unconscionable acts; Code of Conduct | Conditions on licence; administrative penalty |
| Decision Date | Respondent | Issue | Outcome |
| December 9, 2020 | Fraser City Motors Ltd. dba Langley Chrysler | Deceptive and unconscionable acts or practices | Administrative penalty; investigative costs |
| December 8, 2020 | Coupa Auto Sales Ltd. | Deceptive acts or practices | Administrative penalty; investigative costs |
| October 13, 2020 | C.A.R. Holdings dba Forward Auto Gallery | Code of Conduct | Administrative penalty; investigative costs |
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