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The complaint review will begin only when a fully completed VSA Consumer Complaint Form and the required supporting
documents are received at the VSA. Once complete, your complaint will be reviewed to see if the VSA has jurisdiction and grounds to investigate.
If your complaint qualifies, it will be sent to the dealer for their response and you will be notified that a complaint investigation has started. The dealer will be given 10 business days to provide the VSA a response to your complaint. If a dealer response
is received by the VSA, it will be shared with you. The length of the investigation will vary based on how complex it is and VSA staff resources. During the investigation, the VSA will contact you as needed. The VSA will notify you in writing about the
outcome of your complaint and your options if you disagree with the results of the investigation.