Protecting Consumers

I have bought a vehicle & have questions

If you have purchased a vehicle from a licensed motor dealer and have questions about that purchase, we can help you.

Do you have questions about your warranty?  Need more information regarding your vehicle's fuel consumption? Maybe you want to find out if the deposit you left on a vehicle is refundable. Check out our Consumer FAQs for frequently asked questions, or select consumer resources below for more.

Our Information Centre is also a great resource to find answers to your questions.  Our online knowledge base contains all the information you may want or need to know.  Simply use the Information Centre search tool to find what you are looking for.


Consumer FAQs

Find answers to frequently asked questions about your vehicle purchase

Consumer Protection Facts

Information on over 25 topics, including links to other online resources

Consumer Resource Links

Links to consumer resources, industry associations, manufacturers, and provincial legislation

Information Centre

For all of the information you need. Have a question? Looking for something? Search for it here

Consumer forms

Click here for your resource to all consumer forms

The complaint process when the dealer is licensed

Click here to learn more about how to file a complaint against a licensed dealer

When the dealer is not in business- MDCCF

The Motor Dealer Customer Compensation Fund (MDCCF) provides compensation to consumers who have lost money because a motor dealer has either gone out of business or has failed to meet certain legal obligations

Report a curber or unlicensed dealer

Use this form to let us know about a curber, or unlicensed dealer

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