The VSA builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.
As an independent, non-profit, regulatory agency that oversees the sales of personal-use new and used vehicles, the VSA:
The BC Government has delegated to the VSA responsibility for administering the Motor Dealer Act and portions of the Business Practices and Consumer Protection Act in relation to consumer vehicle purchases from licensees. The VSA cannot change legislation or advocate for its change on behalf of anyone. If you have concerns about the legislation or want to advocate for change to the legislation, you should speak to the following:
Discover more about who we are, what we do, and how we monitor the industry below.
Learn more about the VSA and who we are
More information on the VSA's board of directors
Click here for more information on how we are structured
Learn more about the Motor Dealer Customer Compenstation Fund
Click here for Privacy Information, Ombudsperson Review, Ministerial Review, and service complaint information
A collection of VSA policies
Find our annual reports and strategic plans, as well as financial statements
Click here for studies and surveys presented by IPSOS, Malatest, Desrosiers, & MNP
An overview of how the VSA resolves problems
In a hearing, the Registrar of Motor Dealers acts as the administrative tribunal and makes quasi-judicial decisions. Click here for Registrar Decisions
A voluntary acknowledgement by a licensee when they have violated the BPCPA. Click here for Compliance Undertakings
Decisions that are reviewed by the BC Supreme Court. Click here for Judicial reviews
When the Registrar applies to the court to carry out statutory duties. Click here for court orders
The MDCCF provides compensation to consumers who lost money due because a dealer went out of business or has failed to meet legal obligations. Find out more about compensation claim results.